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Elements and Performance Criteria

1. Exchange verbal information
   • Information requirements are identified
   • Questions are asked to seek or clarify information
   • Interactive skills are used to communicate effectively with others
   • Information is provided in a timely and appropriate form
2. Locate and use workplace information
   • Sources of workplace information are located
   • Information is used to carry out work responsibilities

Required Skills

Required skills

Ability to identify and access information to undertake work responsibilities seek information from people in the workplace to support work roles and responsibilities ascertain or clarify information requirements by asking questions structure and present information in a clear logical sequence to meet work requirements demonstrate interactive communication processes respond to information requests in a timely manner use appropriate information technology as required in the workplace interact with others to achieve agreed outcomes work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of communication channels and forums including consultative arrangements established in the workplace common colloquial and technical terms relating to work function sources of information and advice relating to own job methods used to access information which may involve basic keyboardcontrol panel skills interactive techniques including active listening questioning seeking and responding to feedback and interacting effectively with others recognition of different personal communication styles personal reporting roles and responsibilities

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of ability to exchange workrelated information ask questions to inform work practice apply work information to work practice
Context of and specific resources for assessment	Assessment must occur in a real or simulated workplace where the assessee has access to advice on work roles and responsibilities information technology as appropriate to the workplace opportunities to interact with others using typical workplace communication processes typical workplace information and systems
Method of assessment	This unit should be assessed together with other units of competency relevant to the work role
Guidance information for assessment	To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace information	Workplace information may include: standard operating procedures (SOPs) specifications production schedules labels and codes safety signs and symbols materials safety data sheets (MSDS) standard forms verbal messages requests or instructions
Information to be accessed/conveyed	Information to be accessed/conveyed may be: verbal, written and/or screen-based and may include symbols, charts, signs, pictures, numbers and diagrams as relevant to own work
Typical subjects for communication	Typical subjects for communication include: work functions company policies and codes of practice rights and responsibilities employment conditions and entitlements
Workplace personnel	Workplace personnel may include: people from diverse cultural backgrounds
Interactive communication processes	Interactive communication processes include: active listening turn taking questioning tolerating the views of others seeking and providing constructive feedback

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